Privacy Policy

Elevated Insights Limited (“Elevated Insights,” “we,” “us,” or “our”) is an investigative research consultancy headquartered in Hong Kong and Shanghai. We provide our clients with actionable intelligence to safeguard reputation and corporate interests, support strategic decisions, navigate regulatory environments, and gain strategic advantages during investments and disputes.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information submitted through our website, including through contact forms, inquiry forms, and other communications channels made available on the website.

This Privacy Policy applies to:

• your use of our website;

• information you submit through web forms on our website;

• personal information you provide when contacting us by email, phone, or other means through the website; and

• any attachments, documents, or supporting materials voluntarily submitted with your inquiry.

We may collect the following categories of information:

A. Information you provide directly

When you submit an inquiry or otherwise contact us, we may collect:

• your name;

• email address;

• contact number;

• company or organisation;

• job title or role;

• country or location;

• the subject matter and contents of your inquiry;

• any documents or attachments you choose to provide; and

• any other information you voluntarily submit.

B. Website usage information

We may also collect limited technical information when you use our website, such as:

• IP address;

• browser type;

• device information;

• referral pages;

• pages visited; and

• date, time, and duration of access.

We may use the information collected for the following purposes:

• to receive, review, and respond to your inquiry;

• to assess whether your request is relevant to our services or business;

• to communicate with you regarding your inquiry or a potential engagement;

• to manage our business operations, records, and internal administration;

• to protect our legal rights and interests;

• to comply with legal, regulatory, or professional obligations; and

• to improve our website, communications, and service delivery.

Information submitted through our website forms may include business-sensitive, confidential, personal, or otherwise identifiable information. We will treat such information with appropriate care.

However, submission of an inquiry through the website does not, by itself:

• create a client, advisory, fiduciary, or professional services relationship;

• require us to accept any instruction or engagement; or

• guarantee that any information submitted will be treated as legally privileged.

You should avoid submitting highly sensitive information unless it is reasonably necessary for your inquiry.

By submitting information through our website forms, you acknowledge that you have read this Privacy Policy and consent to our collection and use of your information for the purposes described in it, where consent is required by applicable law.

Where required or appropriate, we may also rely on other lawful bases for processing, including taking steps at your request before entering into a business relationship, compliance with legal obligations, protection of legitimate interests, or the establishment, exercise, or defence of legal claims.

We may disclose your information to:

• our affiliated entities, offices, or personnel, including in Hong Kong, Shanghai, and other locations where relevant to your inquiry;

• service providers supporting our website, IT systems, communications, hosting, document management, or professional administration;

• professional advisers such as legal, compliance, audit, or risk advisers; and

• regulators, law enforcement agencies, courts, or other competent authorities where required by law or where reasonably necessary to protect our rights.

We do not sell personal information submitted through our website.

Given the nature of our operations, personal information submitted through the website may be accessed, processed, or stored in jurisdictions outside the country from which it was submitted, including Hong Kong and Mainland China.

Where cross-border transfers occur, we will take reasonable steps to ensure that such transfers are made in accordance with applicable legal requirements and subject to appropriate safeguards.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• handling and following up on your inquiry;

• evaluating or managing a potential business relationship;

• internal recordkeeping; and

• compliance with legal, regulatory, contractual, or risk management requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely destroy it, subject to applicable law and legitimate recordkeeping requirements.

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised or accidental access, use, disclosure, alteration, loss, or destruction.

Despite these measures, no website, transmission, or storage system can be guaranteed to be completely secure. You submit information to us at your own risk to the extent permitted by law.

Our website may use cookies, analytics tools, or similar technologies to improve website functionality, performance, and user experience. These technologies may collect technical and usage-related information.

You may control cookies through your browser settings, although doing so may affect certain website functions.

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date. Your continued use of the website after any update constitutes acknowledgment of the revised Privacy Policy.

Our website is not directed at minors (i.e. children), and we do not knowingly collect personal information from minors through our website without appropriate authority or legal basis.